After reading overwhelmingly positive reviews and seeing the beautiful pieces they have delivered in other projects, we contacted this company for a renovation. Unfortunately, our experience wasn't that good.
We scheduled a site visit with Hans (who comes highly recommended according to the other reviews so we were excited to have him take a look at our plans). My partner arrived 20 minutes early, and I arrived shortly after the agreed time due to traffic. We waited for 40 minutes without seeing or hearing anyone. When we called Erna, we were told Hans had come by, knocked and rung the (non-functional) doorbell, and left when no one answered.
The issue: we were there the whole time with front-facing windows open, checking outside regularly—and we were making enough noise (hammering nails into hardwood) that he would've easily known someone was present. Instead of calling, he apparently just left. Worse, we only found this out when we rang Erna ourselves, as she also hadn’t tried to reach us. Her responses—“Well, you were expecting him, weren’t you?” and “You should’ve hung a note”— were frankly rude. Fair enough, we should've left a note, but calling us when the door isn't answered (Hans), or calling us if Hans reports back that no one is home (Erna) isn’t that hard.
Erna offered no follow-up, and frankly, the feeling was mutual after how she responded over the phone. She didn’t seem interested at all—perhaps the job was too small, or the weather too good to spend time working on a Saturday.
In short: We found Erna to be quite rude, and Hans, if he came at all, didn’t make much effort to get in or contact us. Pretty disappointing to be honest - hope others get treated better.
