I asked for a specific colour just for a root touch up, which was NOT to match what I already have (weird I know, but it's what I WANTED), they did not consult first, they already did the mix, I said it again, that they need to show me first which colour they are mixing. I explained in a total of 3 times. I picked the colour from the catalogue, process started, then wash and dry, and GUESS WHAT! I have the exact same colour as the rest of my hair, which I EXPLICITLY SAID I DON'T WANT! 3 TIMES I wasted my breath over it. So I don't know if a second correct mix was actually done. And whoever is gonna reply to this trying to argue, don't even try I will come to your salon and show you. Send your stylists to a colourist course because I can pick a requested colour better than this, and I wouldn't mix anything before the customer even chooses what they want!!!!! Hire me with no experience and I will do a better job than this. All I cared about was the result, and you got me exactly what I said I do not want.